LOG AN EMERGENCY CALL OUT

Use the form to register a call out for your through floor home lift or stair lift alternatively give us a call on 0208 936 3060 where we will log your call out onto our system and contact you shortly with an ETA.

Call Out Charges
Stair Lifts £95 *   Through Floor Lifts £120 *

SILVER and GOLD warranty customers do not pay for call outs, these are provided FREE of charge during the warranty period.

  • Please enter a description of the fault with lift model
  • Existing customers receive priority service
  • Once logged, we will contact you to arrange a site visit
  • Payment must be made before an engineer is allocated
  • New and existing customers can use this form

* Terms and Conditions

Prices shown are for office hours call outs. An additional premium of £100.00 applies to all call made after hours and is payable before an engineer attends.

  • All emergency call outs include 30 mins on site time.
  • Additional call out charge of £35 per additional 30 mins after the first 30 mins on site during office hours.
  • Additional call out charge of £50 per additional 30 mins after the first 30 mins on site for after hours call outs.
  • Office hours means 9am to 5pm Monday to Friday excluding Bank Holidays.
  • All call outs are FREE of charge for SILVER and GOLD contract customers.
  • SILVER contract customers pay for parts for all call outs made during any period.
  • We aim to attend within 24 hours of the call out being logged. Often this is much sooner and can be within 2 - 3 hours.
  • All parts supplied are paid for before the engineer fits them to your lift by cash or credit card where the engineer has a credit card machine.